IT support that comes to you — without the field visit.
Augmented IT Solutions helps UK SMEs and smart homes resolve issues faster and cheaper. Our agents see what your camera sees, guide you with augmented reality, and back it with a fully managed service desk.
Live session
Agent connected · mirroring
Router · Model TX-40
Status: reset required
Visual AI identified the device and suggested a fix.
Resolution time
4m 12s
24×7
Service desk cover available
∞
Backup retention, not 30 days
0
App downloads for remote support
UK
Based & staffed for SMEs
Everything an SME needs to run IT without the headaches
Outsource some or all of your IT function to a competent, UK-based team — delivered wherever possible through our AI, AR and NMS enhanced remote support software.
Network Management System (NMS)
Proactive, real-time monitoring that spots issues before your team ever files a ticket.
- Real-time monitoring of IT assets
- SNMP traps, alerts and performance uplift
- Unauthorised hardware & software change alerts
IT Infrastructure
Decades of UK experience sourcing, deploying and maintaining robust infrastructure.
- Hardware sourcing & deployment
- Configuration and ongoing support
- Vendor-agnostic, matched to each job
Service Desk
A fully outsourced desk that handles the everyday issues that slow your people down.
- Email, printing, connectivity & hardware
- Virus, malware and file access support
- 8×5 standard or 24×7 uplift cover
Managed Server & OS
A lightweight monitoring agent keeps the health and security of your servers in check.
- Constant server health monitoring
- Security breach & failed backup alerts
- Swift action to minimise disruption
Disaster Recovery & Backup
Your entire software suite protected with infinite retention — nothing lost, ever.
- Files, calendar, configs & folder structures
- Infinite retention beyond the 30-day norm
- Rapid, reliable restores when it matters
Cyber Security
Fully managed monitoring plus business-class hardware to keep your business safe.
- Firewalls & secure data storage
- Tested, hardened business-class kit
- Continuous security monitoring
SAAS — Inventory Management
Our cloud inventory platform — full visibility of stock, assets and suppliers from one dashboard.
- Real-time stock tracking & low-stock alerts
- Asset, supplier & purchase-order records
- Multi-location, cloud-hosted and secure
Augmented reality puts an expert on the other side of your camera
Our proprietary software bridges the visual gap between customers and support agents — so problems get seen, understood and fixed remotely.
Web-based, no download
Customers click a link sent by text, grant camera access, and they're connected. No app, no friction.
Live video & photo interaction
Agents see exactly what the customer sees, draw on the screen and guide them step by step.
Visual AI recognition
Computer vision identifies the device — manufacturer, model and status — and links it to known fixes.
Augmented reality instructions
Text and images overlay the live view, turning complex fixes into simple, guided actions.
Multi-party consultation
Pull a manager or specialist into the session instantly when an issue needs extra expertise.
Automatic recording
Every session is recorded and archived — building the visual library that powers self-service.
The long-term goal: a true self-service solution — as the visual library and computer vision models mature, customers install equipment and troubleshoot with little to no agent intervention.
Meet SAAS — our inventory management platform
Know exactly what you have, where it is, and what's running low.
SAAS is our cloud-based inventory management platform, built to give SMEs full visibility and control over stock, assets and suppliers from a single dashboard.
- Real-time stock tracking
- Low-stock alerts
- Asset & supplier records
- Reports & insights
- Multi-location ready
- Cloud & secure
SAAS · Inventory
Total SKUs
1,204
Low stock
18
Locations
5
| Item | Stock | Status |
|---|---|---|
Router TX-40 NET-0041 | 128 | In stock |
Cat6 Cable 2m CBL-0602 | 12 | Low |
Firewall FX-2 SEC-0202 | 46 | In stock |
Smart Hub v3 IOT-0303 | 4 | Reorder |
Lower cost, higher quality, genuinely local
Established in the UK to give small and medium businesses enterprise-grade support without enterprise overheads — in a world where staff work from home as often as the office.
Cost-effective by design
Remote-first support means lower cost and higher quality than sending a field technician for every issue.
Built for hybrid work
Purpose-made for teams working from home rather than a single central office.
Genuinely UK-based
Hired and staffed in the UK, with decades of combined infrastructure experience.
Innovating in the open
Proprietary AI, AR and NMS technology developed in-house and improving with every session.
Ready to make IT the easy part of your business?
Book a free assessment and we'll show you where remote-first, AI-assisted support can cut cost and downtime.