AI, AR and NMS powered IT support for SMEs and smart homes.
Augmented IT Solutions is a UK managed IT provider. We run your service desk, servers, backup and security — and back it with our own network monitoring and browser-based video support platform, with AI and AR capability in development.
Live session
Agent connected · mirroring
Router · rear panel
Agent marked: reset here
Agent annotations guide the customer through the fix on camera.
Resolution time
4m 12s
24×7
Service desk cover available
∞
Backup retention, not 30 days
0
App downloads for remote support
UK
Based & staffed for SMEs
Business or home — pick the support that fits
For SMEs that need IT to simply work
Business IT Support
Managed service desk, servers, backup, security and infrastructure for small and medium UK businesses — with remote-first support for hybrid teams.
- Outsource part or all of your IT function
- 8×5 or 24×7 service desk cover
- Proactive NMS monitoring across your estate
For households and connected homes
Home & Smart Home Support
Help with broadband, Wi-Fi, computers and smart home kit — delivered over a video link, so most problems are solved without waiting in for an engineer.
- Broadband, Wi-Fi and device setup
- Smart home installation and troubleshooting
- Guided support over your phone camera
One team for the whole of your IT function
Service desk, servers, backup and disaster recovery, cyber security, infrastructure, consultancy and hardware supply — outsource some or all of it to a competent, UK-based team.
Service Desk
A fully outsourced desk that handles the everyday issues that slow your people down.
- Email, printing, connectivity & hardware
- Virus, malware and file access support
- 8×5 standard or 24×7 uplift cover
Managed Server & OS
A lightweight monitoring agent keeps the health and security of your servers in check.
- Constant server health monitoring
- Security breach & failed backup alerts
- Swift action to minimise disruption
Backup & Disaster Recovery
Your entire software suite protected with infinite retention — nothing lost, ever.
- Files, calendar, configs & folder structures
- Infinite retention beyond the 30-day norm
- Rapid, reliable restores when it matters
Cyber Security
Fully managed monitoring plus business-class hardware to keep your business safe.
- Firewalls & secure data storage
- Tested, hardened business-class kit
- Continuous security monitoring
IT Infrastructure & Hardware Supply
Decades of UK experience sourcing, deploying and maintaining robust infrastructure.
- Hardware sourcing, supply & deployment
- Configuration and ongoing support
- Vendor-agnostic, matched to each job
IT Consultancy
Practical advice on what to buy, what to replace and what to leave well alone.
- IT roadmaps and budget planning
- Migration, upgrade and refresh guidance
- Supplier and licensing reviews
See what your network is doing — before anyone raises a ticket
Our NMS watches your estate continuously, so faults, changes and capacity problems surface as alerts rather than as outages.
Available nowReal-time asset monitoring
Every monitored device on the estate reported live, with history you can look back through.
Network alerts
Links, switches and connectivity watched around the clock, with alerts the moment behaviour changes.
SNMP monitoring
SNMP polling and traps collected centrally to track performance and pick up device-level faults.
Server health
CPU, memory, storage and service health tracked so degradation is caught while it is still small.
Hardware change detection
Components added, removed or swapped are flagged automatically against the asset record.
Unapproved software detection
Software installed outside your policy is detected and reported for review.
Support over a video link, built by the team that uses it
Our own software bridges the visual gap between customers and support agents. Here is exactly what is live today, what we are building, and where it is going next.
Live today and included with support contracts.
Secure browser-based support
Sessions run in the customer's browser over an encrypted connection — nothing is installed on their device.
No app download
Customers click a link sent by text, grant camera access, and they are connected. No app store, no account, no friction.
Live video support
Agents see exactly what the customer's camera sees, so the problem is diagnosed from the real thing rather than a description.
Photo support for weak connections
Where bandwidth will not carry live video, the customer sends photos instead and the session continues on the same thread.
Agent annotations
Agents draw, point and label directly on the customer's view to show precisely which port, cable or button to use.
Multi-party support
Pull a manager, engineer or specialist into a live session when an issue needs a second set of eyes.
Session recording & visual library
Sessions are recorded and archived, building the visual library that later trains the AI models.
Actively being built and trialled — not yet generally available.
AR guidance overlays
Instructions and images anchored onto the live camera view, turning a complex fix into a guided sequence of steps.
Visual AI device recognition
Computer vision that recognises the device, its components and common faults from the camera feed.
Planned direction, dependent on the platform maturing.
AI-assisted diagnosis
Recognised devices and faults matched against known fixes to suggest the next step to the agent.
Customer self-service troubleshooting
Customers guided through installation and common faults by the platform itself, with little or no agent involvement.
Where our Visual AI is heading
We are developing Visual AI in-house, trained on the sessions our own agents run. It is not a finished product — this is what it does today and where it is going.
- 01
Recognising what it is looking at
Teaching the models to identify devices, their components and the common faults that show up on camera — manufacturer, model and visible state.
In development - 02
Supporting diagnosis
Linking what the camera sees to the fixes that have worked before, so agents reach the right answer faster and more consistently.
Future roadmap - 03
Self-service troubleshooting
As the visual library matures, customers install equipment and resolve routine faults guided by the platform alone.
Future roadmap
A white label version of our remote support platform
We are planning a white label release of the platform for other IT providers and in-house IT teams — the same browser-based video support, under your own brand.
Future roadmapYour brand, your customers
Session links, interface and branding presented as your own service.
Built for support teams
Designed around the way a service desk actually works, not a generic video tool.
Same underlying platform
The features we run our own desk on, released as a product you can run yours on.
Lower cost, higher quality, genuinely local
Established in the UK to give small and medium businesses enterprise-grade support without enterprise overheads — in a world where staff work from home as often as the office.
Cost-effective by design
Remote-first support means lower cost and higher quality than sending a field technician for every issue.
Built for hybrid work
Purpose-made for teams working from home rather than a single central office.
Genuinely UK-based
Hired and staffed in the UK, with decades of combined infrastructure experience.
Innovating in the open
Our AI, AR and NMS technology is developed in-house — and we are clear about what is live today and what is still being built.
SAAS — Inventory Management Software
Know exactly what you have, where it is, and what's running low. A separate cloud product from the same team, available alongside — or independently of — your IT support.
Ready to make IT the easy part of your business?
Tell us what you need — day-to-day support, a review of your current setup, or a conversation about the remote support platform.